Privacy Policy

Effective Date: 01/01/2024

Tuckers Party Rental ("we," "us," "our") is committed to protecting the privacy of our clients and users ("you," "your"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information.

We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location, or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Tuckers Party Rental regarding Account Notification, Customer Care, Delivery Notification. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. Learn more about our business online at https://tuckerspartyrental.com/. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available https://tuckerspartyrental.com/privacy-policy "

1. Information We Collect

• Personal Information: When you contact us, make a booking, or use our services, we may collect personal information such as your name, email address, phone number, mailing address, and payment details.
• Data Transfer and ProtectionWe do not transfer, share, sell, or rent your personal information to any external organizations under any circumstances, including with your consent. Strict internal policies and technical safeguards prevent unauthorized sharing or disclosure of your data.
• Event Information: We collect details about the events you are planning, including the event date, location, and the types of rental items you require.
• Usage Data: We may collect information on how our website and social media platforms are accessed and used. This data may include information such as your computer's IP address, browser type, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2. How We Use Your Information

• To provide and maintain our services.
• To process your bookings and payments.
• To communicate with you regarding your bookings, inquiries, and customer support.
• To send you promotional materials and updates about our services, with your consent.
• To improve our website, services, and customer experience.

3. Sharing Your Information

• We do not sell or rent your personal information to third parties.
• We may share your information with trusted service providers who assist us in operating our business and providing our services, such as payment processors and delivery companies.
• We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Data Sharing Restrictions: We do not share, sell, or rent your personal or mobile information with third parties for marketing purposes under any circumstances, even with your consent. Your information is only used for our business purposes and will not be disclosed for marketing or promotional use.

4. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, please be aware that no method of internet transmission or electronic storage is completely secure.

Use of Consumer Data
Consumer data is used solely for business purposes such as account creation and service delivery. We clearly explain all intended uses of your data to ensure transparency.

5. Your Rights

• Access and Correction: You have the right to access and correct your personal information. You can request a copy of the personal data we hold about you and request corrections if you believe any information is inaccurate or incomplete.
• Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
• Data Deletion: You can request the deletion of your personal information, subject to certain exceptions such as compliance with legal obligations.

6. Children's Privacy Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

8. Contact Us Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at Email: [email protected]
Phone: 860-839-7825

SMS Opt-Out Instructions
To opt out of future SMS communications, text STOP or UNSUBSCRIBE.

• Message Types: Conversational and delivery
• Message Frequency: Messages will be sent once a week when client request info. Then a delivery text will be sent 48 hours before delivery.
• Message and Data Rates Notice:  You will receive promotional and informational SMS messages from us approximately once per week. Message and data rates may apply.
• Opt-Out Instructions: Add clear instructions for opting out via SMS, for example: To stop receiving messages, text STOP.
• Help Instructions: Provide guidance for obtaining help, such as: For help, text HELP.

If you have any questions or concerns about this policy or your data, please contact us at [email protected] or by phone 8608397825.

Tuckers Party Rental
600 Oakwood Ave
West Hartford, CT