Hold Harmless Agreement
This Hold Harmless Agreement ("Agreement") is entered into by and between Tuckers Party Rental LLC ("Provider") and the undersigned Customer, as of the rental date stated in the accompanying Rental Agreement. This Agreement is binding in accordance with the laws of the States of Connecticut, Rhode Island, and Massachusetts.

Rain Protection Policy:All rental items must be protected from rain. Any items damaged by water will be charged at full retail value, plus any associated loss of revenue, to the card on file. Please store items indoors or under a shelter to keep them dry until our crew can retrieve them. This does not apply to tents and bounce house. They are designed to resist  wet weather.

A. Deposit and Cancellation Policy

A non-refundable 50% deposit is required at reservation.

10 Business Days Prior: Canceling within 10 business days of the event date incurs a cancellation fee of 50% of the total rental amount.

5 Business Days Prior: Canceling within 5 business days of the event date incurs a cancellation fee of 100% of the total rental amount.

11+ Business Days Prior: Canceling 11 or more business days before the event allows for rescheduling or transferring the paid amount to a future event within one year of the original date.

Acts of God: Should events be canceled due to natural disasters or other uncontrollable events, the Customer has 120 days to reschedule based on availability or may receive a credit toward a future event. 

Bounce House Bad Weather Cancellation: (THIS RULE ONLY APPLIES TO BOUNCE HOUSE/WATER SLIDES/ INFLATABLES)If unforeseen weather conditions such as rain, snow, or excessive heat occur, cancellations for bounce house rentals must be notified in writing at least 24 hours in advance. Customers will have the option to reschedule the rental for another available date or use the deposit/payment as credit for a future rental.

Please keep in mind that Tuckers Party Rental does not guarantee favorable weather for your outdoor event. It is highly recommended to have a Plan B in place to move your event indoors if necessary.

B. Delivery Policy:

Delivery Scheduling: Deliveries are based on route efficiency, scheduled Monday to Sunday, between 9 am and 4 pm. Specific time slots can be requested for an additional fee.

Location Requirements: Standard delivery includes drop-off at a ground-level location (e.g., garage, dock) within 50 feet of accessible parking. Customers must ensure the delivery area is ready (e.g., mowed lawns, clear paths). Our staff cannot enter residences or handle non-rental items.

Additional Conditions: Deliveries involving elevators, stairs, or multiple stops incur extra charges. Accurate disclosure of delivery conditions is required; undisclosed conditions may lead to additional fees or cancellation.

Pickup Preparation: Equipment must be stacked as delivered. If items aren’t ready for pickup, a full setup/breakdown fee applies. If a return trip is required, a second delivery charge will be assessed.

C. Setup Services Policy: At Tuckers Party Rental, we provide setup and breakdown services for select items at no extra charge when delivery is selected. Items such as tents (including lights and sidewalls), dance floors, bounce houses/waterslides, heaters, patio bistro lights, and stages are set up and taken down by our team. Other items, including chairs, tables, tablecloths, backdrops, and similar rentals, are delivered stacked in columns. These items must be broken down, cleaned, and free of trash and mud for pickup. Failure to properly prepare these items for pickup will result in additional charges. 

D. White Glove Setup and Breakdown Service Add On

Our white glove setup and breakdown service ensures a seamless experience for your event. This service includes the setup of chairs, tables, tablecloths, and backdrops. Please note that this service does not include trash pickup, cleaning, or setting up items that do not belong to Tuckers Party Rental. The white glove service fee is not included with delivery and will be added after discussing your specific needs with us.

E. Drill Stakes:Tuckers Party Rental LLC, including its employees and associates, is not liable for property damage due to drilling stakes into asphalt, pavement, cement, or grass. Lessee assumes full responsibility for any such damage.

F. Insurance: Customers agree to maintain comprehensive liability insurance for orders greater of $1000 for the equipment and provide proof upon request.

G. Customer Pickup From Warehouse Policy:

Appropriate Vehicle: Customers must arrive with a suitable vehicle, which must be a closed vehicle such as an SUV, box truck, mini-van, or van.

Prohibited: We do not recommend the use of open pickup trucks as items may fall off, get damaged by high winds, or suffer damage in wet weather.

Preparation for Pickup: Bring blankets to prevent scratches, stains, and damages.Bring cords or ratchet straps to secure the load.

Customer Responsibility: Customers are responsible for loading items into their vehicle. Customers must count and inspect all items before leaving the warehouse.

Liability: Tuckers Party Rental is not responsible for any damages incurred during customer transportation.Inquiries: Please text 860-839-7825 for any questions regarding warehouse pickups.

H. Customer Return to Warehouse Policy:

Return Timing: All items must be returned on the next day or the date specified in the rental contract. Please ensure you arrive before the warehouse closing time.

Condition of Returns:Items must be returned clean, free of damage, dry, and in the same condition as they were provided.Failure to return items on time, dirty, wet, or broken will result in additional charges.

Holding Fee PolicyWhen customers choose to pick up items, a 10% holding fee will be charged to their card to ensure the items are properly cared for and returned on time. It is necessary for customers to provide a valid card upon pickup. The holding fee will be released once all items are returned clean and on time. Failure to follow these guidelines will result in the holding fee being used to cover cleaning expenses and late fees. Please note, the holding fee does not cover damaged items; additional charges will apply for any damages.Hold Harmless

---

AgreementThis Hold Harmless Agreement ("Agreement") is entered into by and between Tuckers Party Rental LLC ("Provider") and the undersigned Customer, as of the rental date stated in the accompanying Rental Agreement. This Agreement is binding in accordance with the laws of the States of Connecticut, Rhode Island, and Massachusetts.

1. Acknowledgement of Pickup ResponsibilityCustomer understands that the Provider's pickup time is approximate and may occur as early as the rental period’s "end" or as late as 4 pm. Customer assumes responsibility for all rental equipment until the Provider has picked it up. If a different driver than originally designated arrives, Customer must contact the Provider immediately.

2. Safety and Operating InstructionsCustomer acknowledges that the equipment delivered includes safety and operating instructions and agrees to read, operate, and supervise its use according to these instructions. Provider does not supply operators, leaving Customer solely responsible for the safe and correct operation of all equipment.Important Safety Standards: Customer is responsible for supervising equipment use, especially Moon Bounce units, and ensuring that all equipment is kept away from swimming pools or any water source. Customer acknowledges that using the equipment poses inherent risks, including potential injury or property damage, which Customer voluntarily assumes, releasing Provider from all associated claims.
3. General Release, Indemnity, and Hold HarmlessCustomer agrees to take all necessary precautions to prevent injury or damage to persons and property when using the rented equipment. Customer assumes full responsibility for the operation, installation, and return of equipment in good working order and agrees to:Release and hold Provider harmless from any injury to Customer, Customer's guests, or any third parties using the rental equipment during the rental period.Indemnify and defend Provider against any liabilities, claims, damages, attorney fees, or costs arising out of injury, death, or property damage connected with the equipment, regardless of cause.These indemnity terms include claims due to Provider's potential negligence and extend to any food items provided through the rental.
4. Definition of Parties"Provider" refers to Tuckers Party Rental LLC, including its owners, officers, employees, agents, and contractors. "Customer" refers to the individual or entity listed in the "Bill To" box and/or the signatory, along with their agents and employees.

5. Equipment, Rent, Payment, and Rental PeriodCustomer rents equipment from Provider for the duration specified as the "Rental Period." Full payment is required in advance, and the Customer remains responsible for the equipment until Provider retrieves it. No refunds will be issued for weather conditions or if the Customer elects not to use the equipment.
6. Condition and Inspection of EquipmentCustomer agrees to inspect and confirm the equipment's condition at delivery, acknowledging receipt of all items in working order and assuming responsibility for use as-is.

7. Equipment Ownership and PossessionTitle to all rental items remains with Provider. Customer's right to possess equipment begins at delivery and ends upon retrieval by Provider. Provider may repossess the equipment if it is not returned on time, with Customer liable for any associated costs.

8. Equipment CareCustomer is responsible for any damage beyond normal wear and tear. Replacement costs for non-standard damage will be charged according to the agreement.

9. Malfunction and Immediate Notice RequirementIf equipment malfunctions, Customer must stop its use and immediately contact the Provider. In case of Moon Bounce deflation, Customer should follow the troubleshooting steps provided.

10. Additional Rules for Specific EquipmentCustomer agrees to specific safety standards for patio heaters, bounce houses, and other equipment as detailed, including guidelines on handling weather risks, safety, and supervision.

11. Limited WarrantyProvider warrants that equipment will be in working order upon delivery. This limited warranty excludes any implied guarantees of fitness for specific uses and limits Provider’s liability to repair or replacement if equipment malfunctions.

12. Legal ComplianceCustomer agrees to comply with all applicable local, state, and federal laws during equipment use, obtaining any necessary permits, licenses, or approvals independently.

13. Legal Fees and CostsIf any action is taken to enforce this Agreement, the prevailing party is entitled to recover all legal fees and court costs as determined by a court of competent jurisdiction.

14. Customer AcknowledgementBy signing, Customer affirms understanding and acceptance of all terms and conditions, acknowledging a thorough opportunity to review this Agreement.

15. SeverabilityShould any provision of this Agreement be deemed unenforceable, all remaining terms will continue in full force and effect.

16. Entire AgreementThis document constitutes the full and complete agreement between Provider and Customer, superseding any prior agreements.

17. Image Release for MarketingCustomer agrees to allow Provider to use any images taken of the rented equipment for marketing purposes.

Bounce House Specific Hold Harmless:Safety Compliance: Customer agrees to follow all provided safety guidelines and ensure compliance by all users.Assumption of Risk: Customer assumes all risks related to bounce house use, holding Provider harmless against any related claims.Insurance Requirement: Customer agrees to maintain comprehensive liability insurance and provide proof upon request.

This Agreement is governed by the laws of Connecticut, Rhode Island, and Massachusetts.