We understand that unexpected circumstances may arise that may require the cancellation of your event. In light of this, we would like to inform you of our cancellation policy for your convenience.

Please note that all deposits and final payments made for your event are non-refundable. However, if you cancel your event at least 14 days prior to its scheduled date, a credit will be issued to you for a future booking, based on your individual circumstances. In order to receive the credit, we require written notification of your cancellation 14 days prior to the delivery date. Any credits issued are valid for 1 year from the date of your canceled event.

If you are unable to provide the 14-day notice of cancellation, any payments made will be used to cover the delivery, restocking fee, and loss of revenue. Unfortunately, in this case, the payments are no longer transferrable and non-refundable.

We hope this information helps you understand our cancellation policy and please do not hesitate to contact our office if you have any questions or concerns.

Inclement Weather:
TUCKER’S PARTY RENTAL LLC cannot guarantee good  weather conditions.

If customer cancels their event due bad weather and does not wish to reschedule in that case down pauyment will not be refunded and full payment will be forfeited.

The customer will be given the option to either cancel the party prior to set up and rescheduled for next day or get a credit (same value of deposit) to be used within 1 year.

We reserve the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent, or if we have reason to believe that the EQUIPMENT, OUR WORKERS and/or GUESTS may be in danger.  Some examples of severe weather include high winds (20 miles per hour), excessive rain, flooding, tornado warning, hurricane warning, hail, severe cold weather or snow, and lightening.

Bounce House.

BEFORE THE PARTY:

If inclement weather were to occur before your party starts and we are unable to set up your inflatable we will offer you to reschedule for next day or give you a credit of the same amount of your deposit to be used within 6 months. Once your party is cancelled and deposit has been credited for another date; we will not set up even if it stops raining later on in the day. (i.e. If party is cancelled at 10 a.m. and it clears up by 2 p.m. we have already cancelled the party and will not be setting up your unit)

DURING THE PARTY:

For safety reasons to protect you and your guests if inclement weather were to occur during your party you must immediately exit the inflatable, turn the blower off, unplug blower and move it to a covered area. The customer will be held liable for any damages that may occur if the previously listed steps are not followed. WE RESERVE THE RIGHT TO PICK UP THE INFLATABLE UNIT DURING YOUR PARTY IF BAD WEATHER IS IN THE FORECAST. (i.e. IF YOUR PARTY STARTS AT 12 p.m. AND THE FORECAST IS CALLING FOR RAIN, THUNDER STORMS AND/OR HEAVY WINDS AT 4 p.m. WE WILL BE PICKING UP THE UNIT BY 3 p.m. BEFORE THE BAD WEATHER STARTS). Once again we do this for safety reasons and to protect our equipment.

Tent.

In the event of severe weather during the rental of a tent/canopy, the customer is to immediately have all guests vacate the tent and move away to a safe location. Contact our office as soon as possible and inform us of the situation, so that we can determine if the tent/canopy needs to be taken down. You are responsible for knowing what is underground before we arrive; we are not responsible for any underground utilities, sprinkler systems, septic systems, electrical, rocks, etc. Keep in mind that overhead clearance (i.e. electrical wires, tree branches, etc.) is your responsibility to tell us about. If we arrive on site and we can’t put up the tent you will be charged up to the full amount of the order. Tents are not 100% waterproof. Wind and rain can cause leakage and walls to blow in. We cannot control weather conditions. If Tucker’s Party Rental LLC has to come out to secure walls and secure tent after setting
up additional fees may apply.

Dance Floor.

Dance floors must be installed under a roof/tent. No dance floor will be installed in uneven, wet or dirty ground. We reserve the right to cancel or delayed the installation of dance floor if rain or bad weather is forecasted. . If used outside and damage occurs, you
are liable for repair and or replacement of the dance floor. It is your responsibility to keep the dance floor protected from weather, water, dampness, etc. Charges will apply for any damages. In the event of cancellation “No Deposit nor final payment for dance floor will be refunded” but credit will be given for a next event within 6 months.

Water Damage If any or all of our products leased by you are damaged by water. You will be charged full retail price and a delivery fee for the damages.  

Covid19/Epidemic/Pandemic In the case your event must be canceled due the sickness of you and/or your guests, quarantine, death or government shut down. Your deposit and/or final payment is not refundable. It will be treated as a regular cancellation. Force Majeure: Lessor is not responsible for any failure of or delays in the delivery or set up of the Equipment under the Agreement to the extent such failure or delay arises from or relates to a Force Majeure Event. A “Force Majeure Event” is defined as any of the following: weather conditions; power failure; vandalism; theft; car accident, natural disasters; Governmental Unit rules, regulations, or orders, including orders or judgments of any court or commissions, delay or failure in obtaining necessary permits; Acts of God; strikes or labor disputes; war or acts of terrorism; the presence of hazardous, toxic or other dangerous materials; issues related to the Event Site and site conditions which are not reasonably foreseeable; or any other cause or condition beyond the control of Lessor. Lessor has the right at any time to determine, in its sole discretion, to remove any Equipment from the Event Site or otherwise suspend use of the Equipment for reasons including, but not limited to, weather conditions or other unsafe Event Site conditions.